Terms and Conditions

Last updated November 2025
By Design Graphics – Graphic Design, 3D Rendering & Print Services Ontario, Canada

1. General

By working with By Design Graphics (“we,” “us,” “our”), the client (“you”) agrees to the following Terms & Conditions. These terms protect both sides and help keep projects organized, transparent, and professional.

2. Quotes, Estimates & Billing Structure
Our billing approach is flexible and tailored to each client and project. Depending on the scope and type of work, pricing may follow a project-based rate, an hourly rate, or a hybrid model combining both. The structure used is based on what best suits the project and the working relationship. Project based quote/pricing is based on the information we have at the time of quoting, if scope of work changes, project fee will be adjusted accordingly.

3. Payment Terms (unless otherwise agreed upon before job commencement)

  • Invoices are due upon receipt.

  • Overdue accounts may result in a pause in work until payment is received.

  • For print orders a 50% deposit is required before job commencement.

5. Turnaround Times

Timelines depend on project size, complexity, current workload, and the client’s responsiveness. Rush fees may apply for tight deadlines, same-day requests, or weekend work.
Delays in providing content, approvals, or feedback may extend delivery dates.

6. Proofing & Approvals

  • All design and print projects include digital proofs for review.

  • Final approval is required before production.

  • By indicating your approval of final proof (which supersedes all previous proofs and is the only file that will be considered in the event of errors of final printed or digitally delivered file), you are indicating that you have proof-read the entire contents the document, and it is free of any errors and it is the correct dimensions. You are fully responsible for final proof and layout approval prior to the printing process. By Design Graphics is not liable for errors in a final design and/or printed product caused by any of the following reasons, regardless of origin of errors: misspelling, typos, graphics, grammar, punctuation or Incorrect  or missing content of any type for any reason (graphics, images, copy etc.) or file dimensions/sizing etc. 

7. Print Production Quality

  • Colours may vary between screens and final printed output. Exact colour matching cannot be guaranteed.

  • Reprints caused by production error will be corrected at no charge (this does not include acceptable colour variances from screen to print).

  • Reprints required due to client error after approval will be billed at full cost.

8. Deliverables/Rights

Unless otherwise agreed upon prior to job commencement, final artwork is delivered as press-ready PDFs for print work, and final flat digital files for digital/web use. Working/native files remain the property of By Design Graphics. Fees are applied to release working files/native files based on a percentage of the current and future value of the IP.

9. Client Responsibilities

Clients agree to supply all content, images, logos, and materials in a timely manner. Clients are responsible for ensuring they have all necessary usage rights for supplied materials.

10. Revisions

Each project includes a defined number of revisions based on the project scope. Additional revisions or major changes may be billed at the hourly rate.

11. Cancellation

Design work: If a project is canceled after work has begun, the client agrees to pay for all work completed up to the cancellation date. Deposits, where applicable, are non-refundable.
Print Jobs: due to the custom nature of print once you have approved your custom print order cancellations are not permitted.

12. Liability

We are not responsible for financial loss, missed timelines, or damages arising from project use. Our liability is limited to the amount paid for the project in question.

13. Privacy

All client information, assets, and communication remain confidential and are used only to complete the project.

14. Governing Law

These Terms & Conditions are governed by the laws of Ontario and applicable Canadian federal laws.